BSI Telecoms

Terms and conditions

Terms and conditions
Privacy policy
Cookie policy

Terms and conditions

Thank you for visiting our website. This website is owned by the British Standards Institution (BSI) whose principal business address in the United Kingdom is 389 Chiswick High Road, London, W4 4AL United Kingdom. BSI is a company incorporated in the United Kingdom by Royal Charter.
Your use of our website is subject to the following terms and, by using our website, you agree to be legally bound by them. This applies whether you register your details with us or not. Please read these terms carefully before using our website. If you do not agree to these terms, please do not use our website.
We may revise these terms from time to time. Please read these legal statements from time to time to review them, since you are legally bound by them. Certain areas of our website may be subject to additional terms, or terms that supersede these ones. You will be informed of this on those pages.
You may use our website without registering your details with us. Certain areas of our website will only be available to you if you register, however.
The website and all associated data is hosted by 67 Bricks.

Privacy Statement

We regard your privacy as important and the details that we collect from you, if you have chosen to provide them to us, is to enable us to send you information about products and services in which you register an interest. Please view our Privacy policy for further information on our policy.
By providing us with your information you consent to us processing it for the purposes outlined in our Privacy policy.
It is a requirement of using this site that at all times you will provide true and accurate details in registration forms and via other information request points on our site and also that you do not share any log in details with third parties without our express consent. You agree to notify us immediately if you suspect that a password used by you has been used by a third party. 
If you provide or the BSI has reasonable grounds to suspect that you have provided any information that is untrue, inaccurate, not current or incomplete, BSI has the right to suspend or terminate your use of our site and refuse any and all current or future use of the site (or portion of the site.)


You are permitted to print and download extracts from our website for your own use only (and on no account for commercial purpose), provided that:
  • you do not modify any documents or their related graphics in any way;
  • you do not use graphics separately from corresponding text; and
  • our Intellectual Property Notice and this licence notice appear with all copies so printed and downloaded.
This licence does not extend to the commercial use of our website, any collection or use of any product listings, descriptions of our products or services, our pricing or any access to, and downloading of details of any third party who may be identified from any of the contents of our website.
You are granted a non-exclusive and revocable licence to create a hyperlink to our home page. Your hyperlink must not portray BSI, our products and services, our agents, associates and affiliates in an offensive manner, or be misleading or false. You may not use our trademarks as part of your link without our written agreement for you to do so.
You acknowledge that BSI may terminate or suspend your right to use this website if you breach, or if BSI has reasonable grounds to suspect that you have breached the provisions of these Terms of Use.

Your use of the BSI Telecoms Website

Apart from your personal information, which is covered by our Privacy policy any other material that you may post to our website will be considered non-confidential and non-proprietary. BSI shall have no obligations with regard to such material. BSI shall be free to copy, disclose, distribute, incorporate and use this material and all things embedded in it for its own commercial and non-commercial purposes.
When you use our website, you may not use it in any way that may be technically harmful (such as infecting it with computer viruses, logic bombs, Trojan horses, worms or any other harmful components, corrupted data, malicious or harmful software).
You may not use our website for any fraudulent or illegal purpose or in connection with a criminal offence.
You may not post or transmit material to, from or through our website that may be threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, scandalous, inflammatory, blasphemous or that may infringe the rights of any third party.
You may not cause annoyance or inconvenience to any person by using our website.
BSI shall co-operate with any law enforcement authorities or court order requesting or directing BSI to disclose the identity or locate anyone posting any material in breach of any of these provisions.

Links to Other Websites

Links to third party websites on our website are provided solely for your convenience. If you use these links, you will leave our website. BSI has not reviewed all of these third party websites and does not control and is not responsible for them or their content or availability. BSI does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our website, you do so entirely at your own risk.

Completing Forms on the BSI Telecoms Website

If you choose to provide us with information via a form on the BSI Telecoms Website we will use that information only to complete the request specified by that form, or to update you regarding similar products and services to those purchased.
  • If you choose to complete any BSI form, we will collect your information by an automated process.
  • We will not share your information with any third party, other than as described above in Your Use of the BSI Telecoms Website and our Privacy policy
  • We do not create individual profiles with the information that you have provided.
  • We will retain the information provided by you only for so long as is reasonably appropriate under the Data Protection Act 1998.

Copyright Statement

All content within our website and software, passwords and code used or supplied in connection with its operation is the property of BSI or its licensors unless stated otherwise. For further details of our policy with regard to all of our intellectual property, please see our Intellectual Property Notice.
You expressly agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of this website or connected BSI Telecoms Websites or content, products or service made available via those sites.


While we endeavour to ensure that the information on our website is correct, BSI does not make any warranties or representations about the accuracy and completeness of the material on it. BSI may make changes to the material on the website, or to the products and prices described in it, at any time without notice. The material on our website may be out of date, and BSI makes no commitment to update such material. BSI expressly disclaims liability for errors and omissions in the contents of our website. Users should seek appropriate advice before proceeding on the basis of any information.
The material on our website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with our website on the basis that BSI excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the website.
BSI accepts no responsibility for any loss which may arise from reliance on any information contained on this website or any other sites linked from this site. You agree that BSI is excluded from all liability of any kind arising from any third party content or information on or linked from this site.
You acknowledge that use of the Internet is not guaranteed to be continuous or error free. The BSI shall not be liable for damage, costs or loss arising from events outside its control including without limitation flood, fire, theft, power outage, terrorist attack, loss or interruption of communications service, or strike.


The liability of BSI for all loss directly resulting from the use of, or inability to use, its website is limited to £500. Save for that limit, BSI and any of its group companies of BSI and the officers, directors, employees, shareholders, contractors or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party through the use of, or your inability to use, our website, or through the content of our website. This includes (but this list is not exhaustive) any indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or use of money. This limitation applies whether your damages or losses may arise in tort (including without limitation negligence) or contract.
Nothing in this legal notice shall exclude or limit the liability of BSI for:
  • a death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
  • fraud; or
  • misrepresentation as to a fundamental matter; or
  • any liability which cannot be excluded or limited under applicable law. If your use of material on our website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs of such. Nothing in these Terms of Use shall affect your statutory rights.


Notices served in relation to these Terms of Use must be in writing and may be served by post or e-mail.

Governing Law and Jurisdiction

These legal notices shall be governed by and construed in accordance with English law. Disputes arising in connection with these legal notices shall be subject to the exclusive jurisdiction of the English court.
Issue date: December 2013

Privacy policy

BSI (British Standards Institution, whose principal business address in the United Kingdom is 389 Chiswick High Road, London, W4 4AL United Kingdom. BSI is a company incorporated in the United Kingdom by Royal Charter) is committed to protecting your privacy online.
You use our website anonymously unless you choose to provide us with information about yourself, or if you make a purchase. We protect your personal information on the internet to an equivalent high standard as that of our responsibilities to you in any other dealings that we may have with you.
You can access your account details at any time if you wish to.

What information do we collect?

We collect your name, email address, address, phone number etc. for admin, research and marketing purposes which will be done according to your wishes and in accordance with the law.
We also collect information about our users by the use of cookies. For more information about cookies please see below and refer to the Cookie policy.
The information we collect is used for the following purposes:
  • To fulfil orders;
  • To collate statistical information about our website;
Information log files are generated for each request to the web server. The exact information contained within these logs can be found via the following link from Microsoft.
We do not pass your details on to third parties.


Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies to identify registered users automatically when they log on and also to track users as they travel through the system. You can set up your browser to reject cookies but you should be aware that this could limit your ability to use certain features on our site.
For more information on cookies, how to enable or disable cookies on your computer, how they are used and how to delete them please visit the All About Cookies website.
If you disable cookies you will not be able to log in to the site or add an item from BSI Shop to the basket.

Credit Card Details

No credit card details are stored by BSI and we don't share or lease them with any third party under any circumstances.

Information gathered by us when you browse the BSI Telecoms Website

Although we will do all that we reasonably can to ensure that availability of our website will be uninterrupted and error free, we cannot guarantee this due to the nature of the internet. The website may also be down from time to time to allow us to maintain or repair it, or to change the services that we offer.
When you visit the BSI Telecoms Website to browse information that it contains, you do so anonymously unless you choose to provide us with information about yourself. If you do nothing during your visit but browse through the web site - reading pages, viewing images, for example - we will gather and store certain information about your visit automatically. This information does not identify you personally.
Information gathered automatically is used for only two purposes: site management and, in the case of suspected unauthorised activity, for law enforcement and possible criminal prosecution (see Your Use of the BSI Telecoms Website in our Terms and conditions.
The BSI Telecoms Website automatically logs visitor information from which summary statistics are created. We use the summary statistics to help us make our site more useful to visitors, such as assessing what information is of most interest to visitors, as well as for other purposes such as determining the site's technical design specifications and identifying system performance or problem areas.
The following are representative of the types of information automatically collected and stored about your visit:
  • the internet domain and Internet Protocol (IP) address from which you access our website;
  • the type of internet browser and the operating system of the computer you use to access our website;
  • the date and time of your visit;
  • the pages you visit on our website;
  • if you linked to our website from another one, the address of the other website;
  • and, if you linked to our website from a search website, the address of that website and the search term you used.

Shared Information with other BSI Businesses

Any information that you may provide to the British Standards division of BSI will not be shared with other BSI businesses within the BSI Group.
Information sent to other BSI businesses may be shared with any other relevant BSI businesses in order to fulfil your information needs about products or services of those other BSI businesses in which you register an interest. Such information may include your contact details (if you have requested us to contact you in this regard).
We will not pass any information to any party outside the BSI Group, although we reserve the right to pass your details to law enforcement agencies if required to do so by applicable law.
If the ownership of BSI is changed, or the assets of BSI are sold we reserve the right to pass your details to the new purchaser, subject to notifying you of this as soon as is reasonably possible in the case of an asset sale.

Changes to our privacy policy

Any changes to our privacy policy will be posted here although we may choose to email you directly or direct you to an updated policy when you visit our site if the changes are significant.
Issue Date: December 2013

Cookie policy

By accepting our use of cookies, you agree that we can place the cookies described below on your device.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
You can find more information about cookies at:
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
The cookies used on our websites have been categorized based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on our BSI Telecoms Website by category is set out below. Our BSI Telecoms Website runs most efficiently with cookies enabled. The cookies used on our BSI Telecoms Website cannot harm your computer.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you may have asked for, like BSOL or e-shop and e-billing, cannot be provided.
  • Websessionstart
    Cookie set to identify the start of web session by the user
  • MSCSProfile
    Commerce server Cookie to manage user profile
  • SessionAuthenticationType
    Checks if the user is authenticated via Athens or by Ecommerce site
  • UserUseInstitutionalAccountDuringSession
    Checks if user is using institutional account during session
  • MyDownloadsSessionId
    Created to manage Mydownloads feature (BSOL)
  • NotificationProducts
    Stores the product that user attempts to add/remove from notification (BSOL)
  • refineSearchArea
    maintains the refine search option selected by user (BSOL)
  • AddingProducts
    maintains products added for custom collection activation (BSOL)

Category 2: Performance Cookies

These cookies collect information about how our visitors use our website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our BSI Telecoms Website works.
The Category 2 Cookies that we may use on our website are:
  • _utmb, _utmc, _utma, _utmz
  • Google Analytics cookies
  • AddThisCookie
  • Used by by AddThis sharebar
    used by clicktale to identify users
  • op[client id][name of test]gum
    ensures that visitors will see the same version of a page which has variants being tested. (optimost)
  • op[client id][name of test]liid
    This cookie is used to measure user behaviour based on the test version of a page. (optimost)

Category 3: Functionality Cookies

These cookies allow our BSI Telecoms Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to the text size, fonts and other parts of the web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
The Category 3 Cookies that we use on our website are:
  • Jquery.cookie
    Manages User selection of navigation in left nav tree/accordion (maintaining selected tree sub menu item etc)
  • LastSearchResults
    Maintains last search results link
  • BSIPollCookie
    Stores poll options

Category 4: Targeting/advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

The Category 4 Cookies that we use on our website are:
  • Affiliate
    Redirect cookie lasting 30 days for tracking Affiliate information

Other types of cookie

These cookies are specialist in nature and are for specific use. BSI does not use any other types of cookie not falling within one of the categories above.

Disabling cookies

BSI Telecoms Websites are designed to function optimally with cookies enabled. However, if you wish to disable cookies, this can be controlled through your browser settings.
Please note:
If you do deactivate cookies it may mean some of the website features become disabled. Even with all cookies disabled, a tiny amount of information will continue to be retrieved from your web browser. This information is necessary for the basic functioning of our website.
For instructions on changing your cookie setting, select your browser:
Issue Date: December 2013

Intellectual Property Notice

Copyright in British Standards

Copyright in all British Standards whether electronic or other format is owned by BSI. No British Standard may be reproduced, stored in a retrieval system or transmitted in any form or by any means, either in whole or in part, without prior written permission of BSI save within the limits provided by English legislation.
We incorporate both visible and invisible watermarks into British Standards and you agree that the following terms and conditions are applicable:
  • A British Standard is licensed to a sole named user who is permitted to install a single electronic copy of it for use on a single computer. 
  • Hard copies of the BSI document may be printed by the named user for his own, non-commercial purposes. 
  • Where a licensed user has a specification or tender requirement to reproduce a British Standard as part of their documentation for external submission, the necessary pages of the document, including the whole document if required, may be reproduced and submitted. 
  • BSI are not aware of any inherent risk of viruses in the PDF files of BSI documents at the time that they are downloaded. BSI has exercised due diligence to ensure, so far as practicable, that such files do not contain such viruses. The PDF files supplied may contain embedded typefaces. In accordance with Adobe's licensing policy, these files may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloading these files, parties accept the responsibility of not infringing Adobe’s licensing policy. 
  • The user accepts that the operation and use of these files is done so at the user’s risk. BSI does not accept and is not liable for any loss or damage which may be suffered from their operation or use. Adobe is a trademark of Adobe Systems Incorporated.
  • Multi User Sales: Users who wish to place the downloaded British Standard on an internal network or intranet are invited to apply to the Direct Sales Team at the following address: Direct Sales Team, British Standards Institution, 389 Chiswick High Road, London W4 4AL, Email:, Tel: + 44 20 8996 7071.
  • For permission to reproduce extracts and for further information on the licensing of BSI documents, please contact the Licensing Department at the following address: Licensing Department, British Standards Institution, 389 Chiswick High Road, London, W4 4AL, Email:, Tel: + 44 20 8996 7070.
ETSI Copyright
For details about ETSI's terms of use, please visit the ETSI website.

General trademarks and copyright

Intellectual property rights
BSI is the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
For more information about UK copyright law please visit the UK Intellectual Property Office website.

Our trademarks

"BSI Learning", ® and "Kitemark®" are trademarks of BSI and are registered as such in the United Kingdom and in other countries. BSI protects its marks and logos in all countries in which it uses them.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout or form) of BSI without our express written consent. You may not use any meta tags or any other hidden text utilising our trademarks without our express written consent.


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